Shipping Policy

Thank you for shopping at Novis. We are committed to delivering your orders as quickly and securely as possible. Below you will find the details of our shipping operations and policies.

1. Order Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has been successfully processed, you will receive a secondary notification with your tracking details.

Please note that during peak seasonal periods (such as holidays or summer rushes), processing times may be slightly extended.

2. Shipping Rates & Delivery Estimates

We partner with reliable international logistics networks to ensure your products reach you safely. We offer Free Standard Shipping on all orders worldwide.

• Estimated Delivery Time: 7 to 15 business days depending on your location and country of destination.

• Please note: Delivery delays can occasionally occur due to custom clearances, transport disruptions, or extreme weather conditions. These factors are beyond our direct control, but we will always assist you in tracking your package.

3. Order Tracking

We believe in full transparency. Once your order leaves our partner warehouse, an email containing a unique Tracking Number and a tracking link will be automatically sent to you. You can monitor your package's journey directly on our website at any time.

Please allow 24 to 48 hours for the tracking information to update on the carrier's system.

4. Order Modifications & Cancellations

Because we aim to process and fulfill orders as fast as possible, you have a 12-hour window from the moment of purchase to contact us if you need to change your shipping address or cancel your order.

Once an order has been processed by our supplier or handed over to the shipping carrier, no modifications or cancellations can be made. If you no longer wish to receive the item after it has been shipped, you will need to follow our standard Return Policy after the package arrives.

5. Secure Payments & Billing Address

To guarantee maximum buyer protection and transaction safety, Novis accepts payments exclusively via PayPal. Please ensure that your shipping address on Shopify matches your verified PayPal delivery address to avoid any automated processing delays or holds.

6. Lost, Damaged, or Missing Packages

Your satisfaction is our priority. If your package arrives damaged or if you receive the wrong item, please take clear photos or videos immediately and contact our support team. We will open an official review with our logistics partner to issue a replacement or refund as quickly as possible.